My motor is not working and/or the display does not turn on

Check every connector & the battery is powered on.

Ensure every connector is connected.

Check battery is not in hibernation mode by holding down the power button until the battery lights illuminate.

Check the battery is fully inserted into the frame.

If you think you’d need to remove heat shrink or braiding to check connectors, or if the situation does not improve, contact us as this repair job will need to be done by a qualified e-bike mechanic.