Frequently asked questions

What condition will my ebike be in?
All of our outlet ebikes have been fully refurbished, quality checked, and test ridden by one of our engineers. They are in full working order. Some ebikes may have minor cosmetic damage (eg. paint chips) as detailed in the product description and shown in the product photos. If you would like more information please get in touch. The distance ridden by each ebike is included in the product description to help you decide which one is best for you.

Will my ebike come with a warranty?
Yes, all of our refurbished ebikes have been fully serviced by our engineers and come with a 1 year warranty.
Reduced cost bikes are the same as new bikes but have aesthetic defects. They have the full warranty of 2 years on electrical components and 3 years on the frame and mechanical components.

Are outlet ebikes eligible through the Cycle to Work scheme?
Yes, outlet ebikes are eligible for Cycle to Work.